Bridgo for Shopify

Turn every Shopify moment into a better conversation and more opportunities to sell.

Connect your Shopify store to Bridgo and bring orders, customers, products, fulfillment, and checkout activity into WhatsApp. Automate timely messages, help your team answer with live store context, and recover eligible lost checkouts without adding more manual work.

Revenue-focused WhatsApp journeys Faster, informed service Secure read-only access
Shopify
Engage
Across the order journey
Recover
Eligible checkouts
Empower
Agents and AI
Protect
Customer trust
Start Your Free Journey Request Demo

One Connected Commerce Experience

Sell, serve, and retain customers from the conversations they already use

Bridgo makes Shopify activity useful across marketing, support, and operations—without turning your team into system administrators.

Convert More

Bring shoppers back at the right time

  • Thoughtful checkout recovery
    Follow up only after Shopify confirms a checkout is abandoned—not simply because time passed.
  • Flexible follow-up timing
    Choose your delay, recovery window, minimum checkout value, frequency limit, and up to two carefully spaced attempts.
  • Respectful by design
    Messages require customer eligibility, a valid WhatsApp number, merchant consent settings, and an approved Marketing template.

Serve Better

Give every conversation commerce context

  • Shopify inside Live Chat
    See matched customer details, recent orders, spend, payment and fulfillment status, products, availability, and tracking while speaking with a buyer.
  • AI answers grounded in live data
    Approved AI Agents can answer questions about orders, products, prices, and inventory using current store information.
  • Clear oversight
    Review AI commerce activity and safe outcomes so managers can understand how store information supports customer service.

Scale Confidently

Automate without losing control

  • Flexible customer journeys
    Build rules around store events and customer or order details, add planned waits, and send approved WhatsApp templates in the right sequence.
  • Messages that feel relevant
    Personalize supported templates with available customer, order, refund, fulfillment, product, inventory, and checkout details captured for that moment.
  • Reliable delivery and history
    Bridgo tracks each journey, retries temporary failures safely, and keeps execution history for operational follow-up.
  • Proactive business alerts
    Administrators are notified about connection issues, permanently failed automations, unavailable templates, and successful connections.

Commerce Moments

Engage customers across the Shopify journey

Create purposeful experiences from the moments that affect conversion, confidence, loyalty, and repeat purchases.

Orders and payments
Welcome new orders, acknowledge payment, and respond to order changes or cancellations.
Fulfillment and tracking
Keep buyers informed as fulfillment progresses and share available tracking details.
Refunds
Communicate refund updates with useful order and customer context.
Customer changes
Build journeys when customer records are created, updated, or removed.
Products and inventory
Observe product and stock changes, then use supported events in the workflows you deliberately choose.
Carts and checkouts
Understand checkout activity and recover eligible abandoned purchases with controlled WhatsApp outreach.

How It Works

From store activity to customer impact

1
Connect your Shopify store securely

An administrator authorizes one active Shopify store for the company through Shopify's secure connection flow.

2
Design the journeys that matter

Choose the store moments, business conditions, timing, and approved WhatsApp templates that support your goals.

3
Let Bridgo act as events happen

Bridgo processes verified Shopify activity, applies your rules, and delivers messages through a reliable tracked workflow.

4
Improve with visibility

Review journey history, delivery outcomes, integration health, and recovery performance to keep improving.

Built for Trust

Your store stays in control

  • Read-only Shopify access
    Bridgo can read the commerce information needed for service and automation, but it does not create or change customers, orders, refunds, discounts, products, or inventory.
  • Current insight without copying your whole store
    Customer links are created only when needed, and current order, product, price, and inventory answers use focused Shopify reads instead of a full store-data mirror.
  • Protected access by role
    Store information is kept within your company account, with separate permissions for administrators, team members, and each AI Agent.
  • Privacy-aware lifecycle
    Customer privacy requests, app removal, disconnection, and retention rules remove or redact sensitive Shopify information where required.
  • Health monitoring and safe recovery
    Connection, event delivery, automation queues, and checkout recovery are monitored with diagnostics, repair tools, and bounded reconciliation for missed recent activity.
  • Controlled reconnection
    If Shopify access changes, Bridgo asks an administrator to reconnect. AI access is never silently restored after an uninstall.
  • Available on eligible Bridgo plans
    Shopify connection and management are offered on qualifying plans; Free and Basic accounts receive clear upgrade guidance before access is enabled.

Ready to Connect?

Make Shopify and WhatsApp work as one customer-growth channel

Reduce repetitive work, give your team better answers, keep buyers informed, and create more chances to complete the sale with Bridgo.

Get Started Talk to Us

Conversations, broadcasts & automated workflows, connect your WhatsApp Business Account, manage customer chats, run marketing campaigns, and integrate with your CRM in one simple platform.

BASIC LINKS
FEATURES
SERVICES
CONTACT
Copyright © 2026 Digital Bridge Technologies. All rights reserved.