Dynamic Auto Replies

Automation Engine

Automatically reply to customers based on keywords, button selections, and location with unlimited scenarios, fully dynamic logic, and real-time execution.

Smart conversations that work automatically — 24/7.

What are Dynamic Auto Replies?

Dynamic Auto Replies allow businesses to build intelligent, rule-based WhatsApp responses that adapt to customer input in real time without coding and without limits.

🔑 Keyword & Button-Based Replies

Automatically respond when customers send specific keywords or click on buttons inside WhatsApp template messages.

Keyword matching (e.g. “price”, “location”)
Button & list selection handling
Unlimited reply paths per option
Dynamic routing based on user choice

♾ Unlimited Scenarios & Logic

Create an unlimited number of auto-reply scenarios tailored to different industries, departments, or business workflows.

Industry-specific flows (retail, healthcare, government, etc.)
Multiple replies per scenario
Conditional logic and branching
Reusable reply components

💬 Rich & Interactive Reply Types

Auto replies are not limited to text every response can deliver rich WhatsApp content dynamically.

Text messages & emojis
Images, videos, documents, audio
Interactive messages (buttons & lists)
Product catalogs & product lists
Approved WhatsApp templates

📍 Location-Aware Auto Replies

Power retail and service experiences with intelligent location-based responses.

Store and manage branch locations
Detect customer-shared location
Automatically find the nearest branch
Reply with branch details and map location

👋 Smart Greetings & Subscription Handling

Handle first contact, opt-in, and opt-out scenarios automatically and compliantly.

Greeting messages for organic conversations
Auto-reply for unsubscribed customers
Re-subscription instructions
Compliance-safe default responses

⚡ Real-Time Execution Engine

All auto replies are processed and delivered in real time, ensuring instant customer engagement.

Immediate response on incoming messages
Works alongside live agents seamlessly
No delays or manual intervention
High-performance, scalable architecture

Sample Customer Journey

A customer sends “Nearest branch” on WhatsApp. The system requests the customer’s location.

Once the location is shared, the system automatically replies with:

The nearest retail branch
Branch address and contact details
A clickable WhatsApp map location

If the customer selects “View Products”, the system responds with a product list. If the customer selects “Talk to Agent”, the conversation is routed to a live agent instantly.

Key Business Benefits

✔ Reduce agent workload with automation
✔ Provide instant responses 24/7
✔ Deliver consistent customer experience
✔ Scale conversations without scaling teams
✔ Adapt flows to any industry

Automate conversations intelligently

Dynamic replies that feel human — powered by real-time logic.

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Conversations, broadcasts & automated workflows, connect your WhatsApp Business Account, manage customer chats, run marketing campaigns, and integrate with your CRM in one simple platform.

Automation Engine