Chatbot & Workflow Builder - Digital Bridge Apps

Automation Builder

Chatbot with Visual Workflow Builder

Build WhatsApp chatbots visually no code required. Design flows with drag-and-drop nodes, connect to external systems, trigger templates, capture customer data, and scale conversations in real time.

Design once. Reuse forever. Scale instantly.

What is the Workflow Builder?

The Workflow Builder is a node-based visual editor that allows your team or your clients to create WhatsApp conversation flows using drag-and-drop blocks. Flows react to keywords, button selections, customer data, and system events and can integrate with third-party APIs in real time.

Built for automation, compliance, and enterprise operations.

Core Capabilities

Use message nodes, decision nodes, API nodes, and handover nodes to build complete customer journeys. Every flow runs in real time and supports high-scale traffic.

Visual Node-Based Builder

Drag, drop, connect, and publish flows — no coding needed.

Flowchart-style nodes and connections
Reusable blocks and sub-flows
Versioning, publish/unpublish, rollback
Test mode before go-live

Rules, Decisions & Branching

Build smart paths based on customer actions and data.

Keywords, buttons, list selections
If/Else conditions and multi-path branches
Language, subscription, attributes, time-based rules
Fallback and default handling

All WhatsApp Message Types

Rich replies that match real business needs.

Text, emoji, images, documents, audio, video
Interactive messages: buttons & lists
Product lists & catalogs
Approved templates for notifications and follow-ups

API Call Nodes

Connect your chatbot to CRM, ERP, booking & payment systems.

REST API calls (GET/POST) with headers & auth
Dynamic parameters from customer input
Use API response fields in the next steps
Retry, timeout, and fallback behavior

Data Capture & Contact Updates

Collect info and update customer profiles automatically.

Capture name, email, preferences, reference numbers
Write back into your contact database
Update groups, tags, and attributes
Power segmentation for future broadcasts

Handover to Agent or AI

Escalate to live support or AI when needed.

Transfer to Live Chat agent (with full context)
Optional workflow path to an AI response step
Queue-based routing / department routing
Fallback when no agents are available

24/7 Automation

Always-on replies that reduce workload and improve experience.

Faster Resolution

Route customers instantly to the right answer or the right team.

Integrations

Connect to CRM/ERP/booking/payment systems with API nodes.

Scalable

Run flows in real time and scale safely for large audiences.

Sample Workflow Scenario

A customer clicks “Check Order Status”. The chatbot asks for the order number, then calls your external system using an API Call Node.

The flow returns the order status instantly and offers next actions using an interactive list. If the customer selects “Talk to Support”, the workflow transfers the chat to a live agent (or optionally an AI step) with full conversation context.

Business Benefits

✔ Build chatbot flows without development
✔ Reduce support load with automation
✔ Improve customer satisfaction with instant replies
✔ Integrate with business systems and data
✔ Keep conversations compliant and auditable

Start building workflows today

Integrate logic, automation, and messaging in one visual builder.

Get Started Compare Plans

Conversations, broadcasts & automated workflows, connect your WhatsApp Business Account, manage customer chats, run marketing campaigns, and integrate with your CRM in one simple platform.