AI-Powered Assistance

AI Agents & Agentic Automation

Deploy business-grounded AI Agents for inbound WhatsApp conversations, with configurable triggers, recent conversation context, human handover, and controlled actions aligned with your business rules and knowledge.

Bridgo combines generative answers with governed agentic actions that you explicitly enable.

AI that works within your rules not outside them.

What are Bridgo AI Agents?

Bridgo AI Agents are configurable, business-aware responders inside your WhatsApp ecosystem. They use indexed company knowledge to answer questions and can take approved agentic actions—such as classifying a contact, assigning a group, recording a lead note, or handing the conversation to a person.

How Bridgo AI Agents Work

  • Inbound WhatsApp messages activate the AI through always-on, keyword, or chatbot-node triggers
  • File search grounds answers in indexed PDF, DOCX, TXT, and CSV business content
  • Recent conversation messages provide context for more relevant replies
  • Scope, language, tone, model, and response limits are configurable per AI Agent
  • Low-confidence, out-of-scope, or human-requested conversations can be handed over to a person
Key Principle

Each AI Agent is governed by its scope, business instructions, approved knowledge, trigger settings, and action switches. Agentic actions are disabled unless the business enables them, and each attempted action is validated and logged.

🧠 Indexed Business Knowledge

Ground answers in the files your business uploads and manages.

  • Supports PDF, DOCX, TXT, and CSV knowledge files
  • File-search grounding against an indexed knowledge store
  • Configurable scope and business instructions
  • File count, size, storage, status, and reindex controls
🎛 Configurable Responses

Shape how each AI Agent communicates and validate it before activation.

  • Language, tone, industry, and business scope controls
  • Business-specific instructions and response token limits
  • Model selection where supported by the plan
  • Built-in test chat before customer use
💬 WhatsApp Triggers & Context

Control when the AI responds and preserve conversational continuity.

  • Always-on, keyword, and chatbot-node trigger modes
  • Configurable fallback behavior
  • Recent-message context for multi-turn conversations
  • Human handover with assignment and confirmation settings
⚡ Governed Agentic Actions

Let the AI move a conversation forward through explicitly enabled business actions.

  • Hand over to a human agent
  • Add a contact label or assign an agent group
  • Create a lead note or suggest a message template
  • Review applied, rejected, and pending action logs

Industry-Specific Usage

🏥 Healthcare
  • Appointment FAQs
  • Service & department info
  • Policy explanations
  • Escalation to staff when needed
🏢 Enterprises
  • HR & IT service questions
  • Internal policy guidance
  • Ticket & request status
🛒 Retail & E-Commerce
  • Product questions
  • Order & return policies
  • Store & branch information
🏛 Government
  • Service eligibility questions
  • Procedure explanations
  • Public information responses
🏫 Education
  • Admission information
  • Course & schedule queries
  • Policy and regulation guidance
🏠 Real Estate
  • Property details
  • Availability questions
  • Viewing & inquiry assistance

Key Benefits

  • ✔ Faster answers grounded in approved business content
  • ✔ Reduced repetitive workload for customer-facing teams
  • ✔ Consistent tone, language, and operating scope
  • ✔ Automated contact classification and lead follow-up records
  • ✔ Seamless escalation with agent assignment and notifications

Built-In Restrictions & Safeguards

  • ✔ Per-agent scope and business instructions
  • ✔ Approved, indexed knowledge files
  • ✔ Master switch for all function actions
  • ✔ Configurable fallback and human handover
  • ✔ Action validation, logs, monthly reply usage, and storage tracking

Put business-grounded AI and agentic automation to work

Configure, test, activate, and monitor Bridgo AI Agents from one operational workspace.

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Conversations, broadcasts & automated workflows, connect your WhatsApp Business Account, manage customer chats, run marketing campaigns, and integrate with your CRM in one simple platform.

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