AI that works within your rules not outside them.
What are AI Agent Assistants?
How AI Agent Assistants Work
- AI operates inside chatbot workflows and live conversations
- Questions are matched against approved business knowledge
- Responses are generated only within defined boundaries
- If confidence is low, the AI escalates to a human agent
- Every AI response is logged and auditable
Key Principle
The AI does not “freely chat”. It behaves as a controlled assistant answering only what your business allows, using only the data you allow.
🧠 Business-Restricted Knowledge
AI answers are limited to business-approved content only.
- Uses your documents, FAQs, policies, and content
- No answers outside business scope
- No general internet knowledge leakage
- Fully configurable per client
🔐 Controlled & Safe Responses
Guardrails ensure AI behaves safely and predictably.
- Blocked topics and forbidden questions
- Compliance-safe responses
- No legal, medical, or financial advice (unless allowed)
- Automatic fallback to human agent
🔄 Works with Workflows & Live Chat
AI can be invoked dynamically within workflows or live conversations.
- AI node inside the workflow builder
- AI handover option from chatbot
- AI assistance during live agent chats
- Context-aware responses
📊 Auditable & Transparent
Every AI interaction is logged and measurable.
- AI questions and answers stored
- Confidence score tracking
- Escalation and fallback analytics
- Compliance-ready audit trails
Key Benefits
- ✔ Faster customer responses
- ✔ Reduced agent workload
- ✔ Consistent, compliant answers
- ✔ Scalable AI without risk
- ✔ Seamless escalation to humans
Built-In Restrictions & Safeguards
- ✔ Answers limited to business knowledge only
- ✔ Blocked topics and phrases
- ✔ Confidence threshold enforcement
- ✔ Automatic fallback to live agent
- ✔ Full logging and auditability
Deploy AI safely and intelligently
AI Agent Assistants that respect your rules, your data, and your customers.
Conversations, broadcasts & automated workflows, connect your WhatsApp Business Account, manage customer chats, run marketing campaigns, and integrate with your CRM in one simple platform.