Web Live Chat Console - Digital Bridge Apps

Web Live Chat

Real-time Agent Console for WhatsApp Conversations

Handle all customer conversations in one place like WhatsApp Web, but built for teams.
Agents can receive real-time messages, get mobile & web push notifications, initiate conversations, send media, templates, and interactive messages, and manage contacts with powerful segmentation.

Built for speed, teamwork, and customer experience.

Everything your agents need in real time

A modern agent workspace that supports high-volume inbound, organized workflows, and full WhatsApp capabilities.

Real-time Inbox & Routing

Messages appear instantly with live updates across all agents.

Your team gets a unified inbox where conversations update live no refresh needed. Assign and route chats to the right agent, keep context, and manage multiple conversations smoothly.

Live conversation updates & typing experience
Agent assignment and handover
Status workflow: Active, Closed
Fast search and customer context panel

Web & Mobile Push Notifications

Never miss new customers or urgent replies.

Agents receive real-time notifications for new incoming messages, new customers, and important events on web and mobile (based on your enabled channels).

Notify on new customer / new message
Sound + badge counters
Reduce missed SLAs and improve response time

All Message Types Supported

Media, templates, interactive, emojis from one console.

Agents can send everything supported by WhatsApp Cloud API: text, images, documents, audio, video, stickers, emojis, templates, and interactive messages.

Interactive: buttons, lists, flows (if enabled)
Template sending for outbound/inactive windows
Media preview and upload controls

Smart Contact Filters & Segmentation

Find the right customers instantly.

Filter and segment your contact list to work faster and stay organized. Agents can easily browse customers by group, contact type, custom attributes, and conversation states.

Filter by: Group, Contact Type, Attributes
Conversation filters: Read, Unread, Active, Closed
Quick search by name or mobile number

Agent Assignment

Assign, transfer, and manage conversations per team workflow.

New Conversation Initiation

Start a conversation using templates and approved outbound rules.

Message Templates

Use templates for notifications, reminders, and follow-ups.

Interactive Messages

Buttons, lists, and experiences that increase conversion.

Media Support

Images, documents, videos, audio, stickers.

Read / Unread

Track unread messages and prioritize responses.

Active / Closed

Close resolved chats and keep history for audits.

Contact Enrichment

Store customer details, attributes, and segmentation data.

Sample Agent Workflow

A new customer sends a WhatsApp message. The agent receives a web push notification, opens the conversation instantly, and replies using emoji and a media attachment.

If the customer requests options, the agent sends an interactive list or buttons. If the conversation becomes inactive, the agent can follow up using a template message — fully compliant with WhatsApp rules.

Once resolved, the agent marks the chat as Closed, keeping the full history for audit and reporting.

Why Teams Choose Live Chat Console

✔ Real-time WhatsApp team inbox
✔ Fast response with notifications
✔ Full media & interactive support
✔ Contact filtering & segmentation
✔ Conversation workflow (active/closed)

With Live Chat, agents can:

✔ Handle multiple conversations at once
✔ Start new chats using templates
✔ Send documents, images, audio & video
✔ Use emojis and interactive messages
✔ Track unread and prioritize response

Upgrade your customer support experience

Real-time conversations — managed by teams, powered by WhatsApp.

Get Started Compare Plans

Conversations, broadcasts & automated workflows, connect your WhatsApp Business Account, manage customer chats, run marketing campaigns, and integrate with your CRM in one simple platform.